If you've run into a problem using Soortybet or just need some guidance, this page has you covered. Everything from account management and payments to betting rules and customer support is all in one place.
Select what you need help with
Profile Settings, Mobile Number Change, KYC Verification
BKash, Nagad, Rocket and other payment methods
Welcome Bonus, Cashback & Free Spins Terms
Rules, Live Betting & Casino Game Guides
Two-Factor Authentication, Password Security & Privacy
Download, Installation & Troubleshooting
Self-Exclusion, Budget Limits & Assistance
Contact via Live Chat, Email, or Phone
Creating an account on Soortybet is quick and straightforward — the whole process takes just a few minutes. Make sure all the information you provide during registration is accurate, as your identity will be verified at the time of withdrawal. Incorrect details may cause issues with account verification later on.
Once your account is created, go to Profile Settings right away to verify your mobile number and email address. Having both verified significantly improves your account security. Enabling two-factor authentication (2FA) on Soortybet adds an extra layer of protection against unauthorized access.
KYC (identity verification) is mandatory on Soortybet. Before making your first withdrawal, you'll need to submit a clear photo of your National ID (NID) or passport. Verification is usually completed within 24 hours. Once your KYC is approved, you won't need to submit it again. Blurry or cropped images may cause your verification to be rejected, so make sure photos are taken in good lighting.
After logging in, click your name or profile icon in the top right corner to open the profile menu. From there, you can edit your personal information, change your password, manage notification settings, and update your contact details. To change your mobile number, an OTP will be sent to your current number for verification.
Deposits and withdrawals on Soortybet are simple and fast
| Payment Methods | Minimum Deposit | Minimum Withdrawal | Processing Time | Fee |
|---|---|---|---|---|
| bKash | ৳500 | ৳300 | 5–10 minutes | Free |
| Nagad | ৳500 | ৳300 | 5–10 minutes | Free |
| Rocket | ৳500 | ৳500 | 10–20 minutes | Free |
| Bank Transfer | ৳2,000 | ৳2,000 | 1–3 business days | Free |
Before you start betting on Soortybet, it helps to understand the basics. Odds represent the ratio of your potential winnings. For example, if a team has odds of 1.85 and you place a BDT 1,000 bet, you'll receive BDT 1,850 if they win.
Live Betting lets you place bets while a match is in progress. On Soortybet, odds for live matches update every minute, so quick decisions matter. In cricket, odds can shift after every ball. Options to cancel a pre-placed bet are limited, so think carefully before placing one.
Casino games use an RNG (Random Number Generator) to ensure every outcome is completely random. This is an industry-standard technology that is regularly audited by independent third parties. There is no way for Soortybet to manipulate game results.
Understanding bonus wagering requirements is essential. For example, if you receive a BDT 1,000 bonus with a 10x wagering requirement, you'll need to place a total of BDT 10,000 in bets before you can withdraw the bonus funds. On Soortybet, bonus terms and conditions are always clearly stated on the offer page.
The Soortybet support team is always here for you
The fastest way to get help. Average response time is under 2 minutes. Chat with us in Bangla.
24 hours, 7 days
For complex issues, send a detailed email. Including screenshots will help us resolve your problem faster.
Response time: 2–6 hours
Prefer to talk directly? Call our helpline and a Bangla-speaking representative will be happy to assist you.
7 days a week
Soortybet uses the latest technology to keep your account secure, but your own vigilance is just as important. Following a few basic cybersecurity practices goes a long way in protecting your account.
Always keep your password strong — use a mix of uppercase and lowercase letters, numbers, and special characters, with a minimum of 10 characters. Never reuse the same password on other sites. It's good practice to change your password every 3 months.
If anyone — whether a person or a message — claims to be from Soortybet and asks for your login details, it's a scam. Soortybet will never ask for your password or OTP over the phone or via message. Report any suspicious activity to our support team immediately.