Soortybet Privacy Policy — Our Commitment to Protecting Your Data

Everything about how your personal data is collected, stored, and used at Soortybet is laid out clearly here. We believe data protection isn't just a formality — it's the foundation of trust between us.

Updated: January 2026 Version 2.4 GDPR Compliant
Data Collection
What Data Is Collected
Usage Limits
Purpose of Use
Your Rights
To delete or access your data
Security Measures
How It's Protected

In plain terms: Soortybet uses your data only to deliver our services. It is never sold to third parties or shared for advertising — that is our core commitment.

1 Introduction & Scope

This Privacy Policy applies to all Soortybet services — including the website, mobile app, and all communication channels. By using Soortybet, you agree to this policy.

We take the privacy of our users in Bangladesh very seriously. In line with international standards, Soortybet is committed to protecting the personal data of every member. This policy is written in plain language so that every member can understand it.

This policy was last updated in January 2026. To review a previous version, please contact support.

2 What Information We Collect

Soortybet collects information in several ways. Below is a detailed breakdown of what data is collected and why.

Information collected directly from you

Data Type Example Why It's Needed
Identification information Name, date of birth, address Identity Verification & KYC
Contact Information Email, phone number Account Security & Support
Financial Information Payment methods, transaction history Payment Processing & Fraud Prevention
Identity Documents NID, passport copy Legal Compliance

Automatically collected information

  • Device type, operating system, and browser information.
  • IP address and approximate location.
  • Data on which pages were visited on the platform and for how long.
  • Betting patterns and gaming history.
  • Information collected through cookies and similar tracking technologies.

Soortybet collects only the information necessary to provide its services — nothing more.

3 How We Use Your Information

Soortybet uses your information solely for the purposes listed below — it is never used for anything else.

  • Service delivery: To manage your account, process payments, and ensure a smooth betting experience.
  • Identity Verification: To complete the KYC process and ensure account security.
  • Fraud Prevention: To detect and prevent suspicious activity.
  • Customer service: To resolve issues and provide accurate support.
  • Personalization: To show you offers and recommendations tailored to your preferences.
  • Legal Obligation: To meet regulatory requirements.
  • Responsible Gaming: To identify problematic betting patterns and provide timely support.

Soortybet will never: Your data is never sold to advertisers, shared with third parties for marketing, or used for any purpose beyond what you've consented to.

4 Data Sharing Policy

Soortybet does not share your data with third parties — though in limited circumstances, sharing may be required for legal or operational reasons.

Situations where data may be shared

  • Payment processor: bKash, Nagad, and other payment gateways receive only the minimum information required to process a transaction. Each operates under its own independent privacy policy.
  • Legal authorities: Data may be disclosed in response to a court order or a lawful request from a regulatory authority.
  • Security Partners: Limited data may be shared with trusted technology partners to support fraud detection and cybersecurity.
  • Business changes: If Soortybet undergoes a structural change, data may be transferred — but you will be notified in advance.

All third-party partners are bound by strict data privacy agreements with Soortybet and may only use data for the specified purposes.

5 Cookies & Tracking Technologies

Cookies are small text files stored in your browser. Soortybet uses cookies primarily to maintain your session and improve your platform experience.

Cookie Types

TypePurposeDuration
Essential Cookies Maintaining login sessions and ensuring platform security Deleted at end of session
Functional Cookies Remembering your language, preferences, and settings Up to 30 days
Analytics Cookies Understanding and improving how the platform is used Up to 90 days

You can disable cookies through your browser settings, though this may affect certain features of the platform.

6 Security Measures

Soortybet uses industry-standard technology to protect your data. The key security measures are outlined below.

  • 256-bit SSL Encryption: All data transfers take place over encrypted channels.
  • Two-Factor Authentication (2FA): Add an extra layer of security to your account login.
  • Database encryption: Stored data is kept in encrypted format.
  • Regular Security Audits: Regular system audits conducted by third parties.
  • Access Control: Only authorized staff can access specific data.

Keep your account password strong and never share it with anyone. Soortybet will never ask for your password by phone or email.

7 Data Retention

Soortybet retains your information only for as long as it is needed.

  • Active account data: retained for the full duration the account remains active.
  • Financial transaction records: retained for up to 7 years as required by law.
  • KYC documents: up to 5 years after account closure.
  • Customer support communications: deleted after 2 years.
  • Upon a request to close your account, personal data will be deleted within 30 days. However, data required for legal compliance will be retained for the applicable period.

8 Your Data Rights

As a Soortybet member, you have important rights over your own data.

Right to access your data
You can request to see what information Soortybet holds about you.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Erasure
You may request deletion of any data held beyond legal requirements.
Right to object to processing
You can opt out of your data being used for marketing purposes.
Data Portability
You can download a copy of your data at any time.
Right to Restrict Processing
You may request that the use of your data be restricted in certain circumstances.

To exercise any of the rights listed above, email support@soortybet.net. Requests are typically responded to within 30 days.

9 Protection of Minors' Data

Soortybet is an 18+ platform. We do not knowingly collect data from minors. If we become aware that a minor's information has been collected, that data will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their child's information has been collected by mistake, please contact our support team immediately.

10 Third-Party Services & Links

Soortybet's platform integrates certain third-party services — such as payment gateways and game providers. These parties have their own privacy policies, for which Soortybet is not responsible.

  • Payment service providers receive data solely to process transactions.
  • Game software providers may collect gameplay data — this is required for technical reasons.
  • We recommend reading the privacy policy of any third-party service before using it.

11 Policy Update Process

Soortybet may update this Privacy Policy as needed. For significant changes:

  • All members will be notified via email notification.
  • A notice of changes will be displayed when you log in to the platform.
  • The date of the latest update will always be visible at the top of the page.

Continued use of Soortybet after any changes takes effect will be considered acceptance of the updated policy.

12 Contact & Complaints

For any privacy-related questions or concerns:

  • Email: privacy@soortybet.net
  • General Support: support@soortybet.net
  • Live Chat: available directly on the platform
  • Help Center: Help Center page View

Soortybet generally responds to data requests within 30 days. For complex cases, an additional 30 days may be required — you will be informed in advance if that is the case.

Why Your Data Is Safe with Soortybet

Data protection that's proven in practice, not just on paper

Military-Grade Encryption

Soortybet uses the same 256-bit SSL encryption as banks. Everything from your password to your payment details is transmitted in encrypted form.

Sale of data is prohibited

Soortybet never sells your data to advertisers or data brokers. This is outside our business model, and that will never change.

Regular Security Audits

Independent third parties regularly audit Soortybet's security systems. Any vulnerabilities identified are addressed promptly.

Restricted Staff Access

Only authorized personnel can access your data, and every access is logged. Any unauthorized access is detected and acted upon immediately.

Adhering to International Standards

Soortybet's Privacy Policy is built to international standards — not just to meet legal obligations, but to earn your trust.

Your Data, Your Control

You always have the right to access, correct, or delete your data. Contact support at any time and we'll take care of it promptly.

FAQs

Soortybet's Live Casino lets you play with real dealers in real time. To get started, log in and head to the "Live Casino" section. You'll find three main game types — Live Baccarat, Live Roulette, and Live Blackjack. In Baccarat, you can bet on either the Player or the Banker; whichever hand totals closest to 9 wins. Before you start, check the minimum bet limit for your table — it's best to begin with a lower-stakes table. For Roulette, place your bets on a number or color and win if the ball lands there. Soortybet also offers Bengali-speaking dealers at select tables, so there's no language barrier. Every game has a tutorial button — go through it first to get comfortable with the rules.

Cricket betting is the most popular category on Soortybet in Bangladesh. To get started, go to the "Sports" or "Betting" section and select cricket. The simplest option is Match Winner — just bet on which team you think will win. The odds will show you which team is the favorite. Beyond that, there are many other markets available: Toss Winner, Top Batsman (who will score the most runs), Over/Under (whether the total runs will be above or below a set number), and Live Betting, which lets you update your bets while the match is in progress. Before placing a bet, check your bet slip to see the potential payout. Soortybet offers the most markets and special promotions for IPL, World Cup, and Bangladesh national team matches.
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Your Data, Protected — Enjoy With Peace of Mind

Your personal information is safe at Soortybet. Create your account with confidence and enjoy Bangladesh's best betting experience.

Your data is never sold
256-bit Encryption
18+ only
International Standards
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