Soortybet FAQ — Frequently Asked Questions & Complete Answers

Forgetting your password happens — no need to worry. Account recovery on Soortybet is quick and straightforward.

Follow these steps:

1. Go to the Soortybet login page and "Forgot your password?" Click the link.
2. Enter the mobile number or email address you used during registration.
3. Once you submit, a 6-digit OTP will be sent — usually delivered within 1–2 minutes.
4. Verify with OTP, then set your new password.
5. Your new password should be at least 8 characters long and include a mix of uppercase letters, numbers, and symbols.

If you didn't receive the OTP, check your spam/junk folder or try again after 2 minutes. If the issue persists, Help Center Reach out via live chat.

Soortybet generally charges no processing fee on withdrawals — you get the full amount you requested. However, your mobile banking operator (bKash, Nagad, Rocket) may apply their own transaction charges, which are outside Soortybet's control.

Withdrawal Limits (approximate):

• Minimum Withdrawal: ৳500 — requests below this amount will not be accepted.
• Daily maximum: For Regular Members ৳50,000 up to.
• VIP Members: Higher limits apply based on tier — Platinum and Diamond members can withdraw up to ৳2,00,000 per day.

Withdrawal requests are typically 15 minutes to 3 hours completed within this time. During peak hours, it may take up to 24 hours. KYC verification must be completed before submitting a request.

When a match on Soortybet is cancelled or abandoned mid-game, settlement depends on how much of the match was played.

For cricket (T20/ODI):

• If a match is cancelled before it starts — all bet stakes Full Refund is provided.
• If at least 5 overs are completed in a T20 or 20 overs in an ODI, the bet may be settled based on DLS or the official score.
• If the required overs are not completed — Bet Void and your stake is returned.

For football:

• If less than 90 minutes are played and the match is not resumed within 48 hours — the bet is void.
• If play reaches half-time, the Half-Time/Full-Time market is settled differently.

For live bets, the score and match situation at the moment the bet was placed are taken into account. Full settlement rules Terms & Conditions Full details are on the page.

A Soortybet account may be temporarily locked for various reasons — most cases are resolved quickly.

Common Reasons:

• Consecutive 5 incorrect password attempts the account will be for 30 minutes automatically locked.
• Unusual login activity or login attempts from a different country.
• If KYC verification is pending, some account features may be restricted.
• If self-exclusion is active under the Responsible Gaming policy.

What to Do:

1. Wait 30 minutes, then try again.
2. Use the reset option if you've forgotten your password.
3. If that still doesn't work, Help Center Let us know via Live Chat — please include your registered mobile number and name.
4. For KYC-related locks, you may need to send a copy of your national ID to support.

Yes, you can start with a small amount at Soortybet. The minimum deposit varies slightly depending on your payment method:

• bKash: Minimum ৳200
• Nagad: Minimum ৳200
• Rocket (DBBL): Minimum ৳300
• Bank Transfer: Minimum ৳1,000

New members receive a welcome bonus on their very first deposit — so even a small amount gets you in on the bonus. The maximum bonus amount, however, depends on how much you deposit.

There is no upper limit on deposits — however, for large deposits made at once, source verification may be required. To learn more about payments, Payment Page here.

Soortybet regularly hosts tournaments and leaderboard competitions — with special events during IPL, BPL, and World Cup season. Any registered member can participate.

General Rules:

• Participation: Go to the Tournament page and click the "Join" button. Some tournaments may have a minimum bet requirement.
• Point System: Points are earned by placing bets on eligible markets. Members with the most points rank at the top of the leaderboard.
• Prize Distribution: After the tournament ends, Within 24–72 hours Prizes are credited to your account.
• Bonus Wagering: Bonuses awarded as tournament prizes typically come with 3x–5x wagering requirements.

In the event of a tie on points, the member who earned their points first will be ranked higher. The leaderboard updates in real time throughout the tournament.

Soortybet makes member data protection its top priority. Here's an overview of our key security measures:

• SSL/TLS Encryption: All communication on the site is protected with 256-bit SSL — the same technology used by banks.
• Payment Details: Your bKash/Nagad PIN or bank password is never stored on Soortybet's servers. Only the transaction reference number is kept.
• Data Sharing Policy: Your personal information is never shared with third parties, except where required by law.
• 2FA Protection: With two-factor authentication enabled, no one can access your account even if they know your password.
• KYC Verification: Every account is verified — this helps prevent fraud and misuse.
• Account Monitoring: Automatic alerts are sent if any unusual login or transaction activity is detected.

To learn more about our privacy practices, Privacy Policy Page here.